Frequently Asked Questions

Last updated: May 4th, 2025

Orders & Products

Q: What is Crush Dust?
A: We make grip-enhancing products for climbers, athletes, and anyone who needs to keep their hands dry and dialed in—without the mess of chalk.

Q: How do I place an order?
A: Just browse our shop, add items to your cart, and check out securely using a credit or debit card via Stripe.

Q: Do I need an account to order?
A: Nope! You can check out as a guest, or create an account for faster checkout next time.

Shipping

Q: How long does shipping take?
A: We usually ship within 1–3 business days, and standard U.S. delivery takes 3–7 business days depending on your location.

Q: Do you offer international shipping?
A: Currently, we ship only within the United States. If that changes, we’ll update our Shipping Policy.

Q: How do I track my order?
A: Once your order ships, you’ll receive an email with a tracking number. If you didn’t get it, check your spam folder or contact us at [[email protected]].

Returns & Refunds

Q: What’s your return policy?
A: You can return unused, unopened items within 30 days of delivery. See our full Refund & Return Policy for details.

Q: What if my product is damaged or incorrect?
A: Email us at [email protected] within 7 days of delivery, and we’ll make it right.

Payment

Q: What payment methods do you accept?
A: We accept all major credit and debit cards through Stripe, a secure payment processor.

Q: Is my payment information safe?
A: Yes. We never store your full payment info, and all transactions are encrypted through Stripe.

Still have questions?

Reach out to us at [email protected] — we’re happy to help!